Manager, HR Operations
Biogen
About This Role:
As the Manager, HR Operations, you will play a pivotal role overseeing the day-to-day activities of our Regional Tier 2 HR Operations team. Your primary responsibility will be to ensure the delivery of efficient services that meet the expectations and needs of our customers and clients. Managing a dynamic team, you will provide centralized operational support to Biogen employees, candidates, and alumni across dedicated regions, particularly in the employee life cycle process. Your expertise will ensure compliance with necessary country regulations and controls, including SOX, in the team's operations. By analyzing key metrics such as Time to Respond, Time to Resolve, Customer Satisfaction (CSAT), and Case Volume, you will ensure quality service and operational performance. Additionally, you will provide support on escalated matters and serve as a subject matter expert for center-owned services (tier 3), offering consultation when necessary. Collaborating closely with the Associate Director, People Services, Project Management Team, other functional teams, and vendors, you will ensure HR Operations and payroll are implemented in new affiliates in accordance with applicable legislation, country specifics, and compliance.
What You’ll Do:
- Oversee the daily operations of the Regional Tier 2 HR Operations team.
- Ensure efficient service delivery that meets customer and client expectations.
- Manage and support a team providing centralized operational support.
- Ensure compliance with country-specific regulations and controls, including SOX.
- Analyze key metrics to ensure quality service and operational performance.
- Support escalated matters and provide expert consultation for tier 3 services.
- Collaborate with internal and external stakeholders to implement HR Operations and payroll in new affiliates.
- Maintain alignment with applicable legislation, country specifics, and compliance requirements.
- Foster a high-performing team through coaching and development.
- Develop and implement process improvements for service efficiency.
Who You Are:
You are a results-oriented leader with a strong knack for managing operations and ensuring compliance. Your ability to analyze metrics and deliver quality services is a testament to your dedication to excellence. You thrive in a collaborative environment, effectively liaising with various stakeholders to achieve shared goals. Your expertise in HR operations makes you a valuable subject matter expert, and your commitment to fostering a high-performing team drives your success.
Required Skills:
- Management experience (minimum 3 years) in employee relations, benefits, payroll, general or Human resources required
- A minimum of Bachelor Degree of similar background.Strong process, technical, change management, communication and influencing skills
- Ability to understand and interpret metrics
- Ability to interpret and communicate HR policies, procedures, and programs
- Skilled with delivering excellent customer care for escalate services
- Critical thinking, problem solving, and judgment skills
- Good listening skills and patience to work with all types of employees
- Individual should have high energy with the ability to organize/prioritize workload while motivating team members
Additional Employment Conditions:
- This role is in hybrid model of work.
- Please note that this role requires a candidate to be a holder of work permit & residency in Poland.
Benefits:
- Competitive Total Rewards: Base salary is determined by your experience, skills, and internal equity, complemented by an annual bonus to recognize your performance and contributions.
- Comprehensive Benefits for You and Your Family: Includes life insurance, pension program contributions, mental health resources, remote work allowance, and flexible work arrangements.
- Learning, Growth & Recognition: Access professional development funding, training platforms, employee referral bonuses, opportunities to contribute to impactful projects at Biogen, and social activities.
#LI-Hybrid
About Biogen Poland:
Our Warsaw office is a complex hub for local, regional and global roles. Regardless our role and reporting line we’re driven every day by our unique purpose, working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride, inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe. If our mission resonates with your heart and career aspirations, we’re inviting you to join our team.
About Global Business Services (GBS):
The Global Business Services (GBS) team transforms Biogen’s business processes, scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model, operational transparency, and best practices. Aiming to be a world-class organization, GBS excels in people, solutions, execution, and partnerships, championing a continuous improvement culture recognized across Biogen. We form a great team of individuals with drive for innovation but also team players collaborating in the spirit of respect. And if you want to take your professional development in your own hands, this is a place for you. We give you a lot of opportunities for growth on a business and social ground.
Additional Information
Benefits
Competitive Total Rewards: Base salary is determined by your experience, skills, and internal equity, complemented by an annual bonus to recognize your performance and contributions.
Comprehensive Benefits for You and Your Family: Includes life insurance, pension program contributions, mental health resources, remote work allowance, and flexible work arrangements.
Learning, Growth & Recognition: Access professional development funding, training platforms, employee referral bonuses, opportunities to contribute to impactful projects at Biogen, and social activities.