HR Ops Process Excellence Manager
Biogen
About This Role:
As the HR Ops Process Excellence Manager, you will be an integral part of our HR Operations team. Your primary focus will be on managing process discipline and driving process improvement initiatives across all HR Ops related activities. This role requires close collaboration with HR Ops, Payroll, HR DI, HR IT, PMO, and Service Management teams to ensure that all HR processes and work instructions are current, efficient, and value-adding. You will play a key role in supporting team quality improvement initiatives such as quality audits and training, while also leading KPI reporting activities and compliance topics. Your efforts will bring significant value to the business by enhancing operational efficiency and ensuring compliance within the HR function.
What You’ll Do:
- Lead HR Operations related projects and act as the single point of contact for centrally managed initiatives.
- Maintain process discipline by ensuring all HR policies and processes are up to date.
- Drive continuous process improvement efforts and support the team in implementing innovative ideas.
- Act as the Business Process Owner for PeopleDoc, handling all administrative activities including access management and troubleshooting.
- Represent HR Ops in ServiceNow sprint management and backlog prioritization, translating business needs into JIRA stories.
- Support HR Ops quality improvement initiatives by leveraging expertise in HR tools and processes.
- Serve as the point of contact for KPI reporting and other complex reporting needs.
- Coordinate compliance activities, especially in relation to SOX, to ensure timely delivery of controls.
Who You Are:
You are a dedicated professional who thrives in managing complex global environments. Your ability to deliver a continuous improvement agenda is second to none. You have a keen eye for detail and excel at working under tight deadlines. Your customer service-oriented mindset and excellent interpersonal skills make you a valued team member. You possess critical thinking and judgment skills, and you are eager to learn and adapt. Your patience and strong listening skills allow you to effectively collaborate with diverse stakeholders.
Required Skills:
- Bachelor’s degree in human resources, business administration, management, or a related field.
- Excel and English proficiency are essential.
- Advanced HR service experience and project management expertise.
- Experience with HR systems such as Workday, ServiceNow, and PeopleDoc.
- Strong understanding of user needs, technology requirements, and business goals.
- Detail-oriented with excellent problem-solving skills.
- Service-oriented attitude with a willingness to learn.
Preferred Skills:
- Experience in managing complex global environments.
- Proven ability to deliver a continuous improvement agenda.
- Excellent interpersonal and problem-solving skills.
Additional Employment Conditions:
- This role is in hybrid model of work.
- Please note that this role requires a candidate to be a holder of work permit & residency in Poland.
Benefits:
- Competitive Total Rewards: Base salary is determined by your experience, skills, and internal equity, complemented by an annual bonus to recognize your performance and contributions.
- Comprehensive Benefits for You and Your Family: Includes life insurance, pension program contributions, mental health resources, remote work allowance, and flexible work arrangements.
- Learning, Growth & Recognition: Access professional development funding, training platforms, employee referral bonuses, opportunities to contribute to impactful projects at Biogen, and social activities.
#LI-Hybrid
About Biogen Poland:
Our Warsaw office is a complex hub for local, regional and global roles. Regardless our role and reporting line we’re driven every day by our unique purpose, working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride, inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe. If our mission resonates with your heart and career aspirations, we’re inviting you to join our team.
About Global Business Services (GBS):
The Global Business Services (GBS) team transforms Biogen’s business processes, scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model, operational transparency, and best practices. Aiming to be a world-class organization, GBS excels in people, solutions, execution, and partnerships, championing a continuous improvement culture recognized across Biogen. We form a great team of individuals with drive for innovation but also team players collaborating in the spirit of respect. And if you want to take your professional development in your own hands, this is a place for you. We give you a lot of opportunities for growth on a business and social ground.
Additional Information
Benefits
Competitive Total Rewards: Base salary is determined by your experience, skills, and internal equity, complemented by an annual bonus to recognize your performance and contributions.
Comprehensive Benefits for You and Your Family: Includes life insurance, pension program contributions, mental health resources, remote work allowance, and flexible work arrangements.
Learning, Growth & Recognition: Access professional development funding, training platforms, employee referral bonuses, opportunities to contribute to impactful projects at Biogen, and social activities.